Return and Refund Policy

1. Introduction

Welcome to FinVista. This Return and Refund Policy outlines the terms under which we handle refund requests. Since FinVista provides consulting services related to investment and retirement planning, our policies are structured in accordance with South African laws, including the Consumer Protection Act (CPA) of 2008.

By using our services, you agree to the terms outlined in this policy. If you do not agree with these terms, please refrain from using our services.


2. Scope of This Policy

As FinVista provides consulting and advisory services, our services are considered intangible and non-returnable. This means that we do not offer refunds for completed consultations or advisory services once they have been provided.

However, if you experience any issues with our services, we encourage you to contact us so we can assess your concerns and find an appropriate resolution.


3. Eligibility for Refunds

Refunds will only be considered in the following exceptional cases:
✅ Service Not Delivered: If you have paid for a service but have not received it within the agreed timeframe, you may request a refund.
✅ Duplicate Payment: If you were accidentally charged more than once for the same service, we will process a refund for the excess amount.
✅ Technical Errors: If a technical issue on our part prevents the delivery of a service, and we are unable to resolve it, a refund may be considered.

Refund requests must be submitted within 7 days of the transaction date. Requests made after this period may not be eligible for a refund.


4. Non-Refundable Cases

Refunds will not be provided in the following situations:
❌ If you change your mind after purchasing a consultation service.
❌ If the service was fully delivered as described.
❌ If dissatisfaction arises from subjective expectations rather than service quality.
❌ If the refund request is based on factors beyond our control, such as external financial outcomes.

We encourage clients to carefully review service details before making a purchase.


5. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

1️⃣ Submit a Request: Contact us via email at [email protected] with the subject "Refund Request".
2️⃣ Provide Details: Include your full name, payment receipt, reason for the refund request, and any relevant supporting documents.
3️⃣ Review Process: Our team will review your request within 5 business days and notify you of the decision.
4️⃣ Refund Approval: If your refund is approved, the amount will be credited back to your original payment method within 7-14 business days, depending on your financial institution.


6. Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us:

📍 Address: 1 Kontiki Ave, Glen Ive, Cape Town, 7550, South Africa
📞 Phone: +27 21 919 1191
📧 Email: [email protected]